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Working within RERA guidelines is important to Mena Mortgage Services.

In the most simple terms, ethics is doing the right thing. It is the same in any language, in any culture, in any country, in any situation when confronted with a choice, advice and a subsequent action.

There are 11 principles in the Code of Ethics:

- Fair Treatment

- Respectful Treatment

- Preservation of Privacy

- Trust & Integrity

- Quality Observation

- Observance of the Rules and Regulations

- Integrity

- Obligation towards Society

- Observence of the Interests of the Contracting Parties

- Obligation to Preserve the Document

- Respect of the Regulations and Procedures of the Lands and Property Department

These principles are at the core of all activity and associated tasks performed and transacted by a Registered Broker / Agent in Dubai.

Some Examples of a breach of the Code Ethics in Real Estate

- Misleading a Buyer or a Seller on the current market value of the price of a property

- Deliberately or
unintentionally withholding relevant information from a Buyer or a Seller

- Marketing, Advertising, Listing or Promoting property too high or too low in price without written consent and agreement from the Owner.

- False or misleading advertising to consumers on the price, features or benefits of a property causing loss or financial harm to investor by print or electronic media.

- Impeding or interfering in an existing contract of sale causing buyer or seller to default through action or lack of action related to the Broker / Agent’s professional duty of care.

- Breach of Privacy of the Client by revealing the reason for the Sale or other private knowledge of the Client without permission

- Revealing the details of personal or private information related to the Client or Customer or revealing the reason for the Sale or other private knowledge of the Client without express permission.

- Pressuring a consumer to sign a document without them reading, or understanding the document

and their legal obligations as per the document or denying them the opportunity to seek legal advice prior to signing if they so desire.

- Making direct contact with another agent’s client whilst they have an agreement in place.

- Delaying presenting an ‘offer to buy’ to a Seller, or making an unauthorized decision regarding the sale without prior consent of the Owner of the property.

- Or telling outright lies.

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